Omni Channel Work Declined
lightning:omniChannelWorkDeclined
Indicates that a user has declined a work assignment.
For Use In
Lightning Experience
lightning:omniChannelWorkDeclined is an application event that indicates a user has declined a work assignment. This event is supported in Lightning console apps only.
For more information, see Events for Omni-Channel in the Salesforce Console Developer Guide.
| Name | Description | Type | Default | Required |
|---|---|---|---|---|
workId | The ID of a work assignment that’s routed to an agent. | string |  | |
workItemId | The ID of the object that’s routed through Omni-Channel. | string | |