Omni Channel Workload Changed
lightning:omniChannelWorkloadChanged
Indicates that an agent’s workload has changed.
For Use In
Lightning Experience
lightning:omniChannelWorkloadChanged is an application event that indicates an agent’s workload has changed. This event is supported in Lightning console apps only.
For more information, see Events for Omni-Channel in the Salesforce Console Developer Guide.
| Name | Description | Type | Default | Required |
|---|---|---|---|---|
configuredCapacity | The configured primary capacity for the agent. | string |  | |
configuredInterruptibleCapacity | The configured interruptible capacity for the agent. | string | | |
newInterruptibleWorkload | The agent’s new interruptible workload after the change. | string | | |
newWorkload | The agent’s new primary workload after the change. | string | | |
previousInterruptibleWorkload | The agent’s interruptible workload before the change. | string | | |
previousWorkload | The agent’s primary workload before the change. | string | |