BusinessHours

Specifies the business hours of your support organization. Escalation rules are run only during these hours.

Limit a list view to a maximum of 10,000 business hours.

If business hours are associated with any Holiday records, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays.

Introduced in API version 3.0.

create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

• All users, even those without the “View Setup and Configuration” user permission, can view business hours via the API.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Introduced: API version 13.0
• Description: Indicates whether the business hours is active (true) or not active (false).
• Default value: false

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Introduced: API version 13.0
• Description: Indicates whether the business hours are set as the default business hours (true) or not (false).
• Default value: false

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: string
• Properties: Create, Filter, Group, idLookup, Sort, Update
• Introduced: API version 13.0
• Description: The name of the business hours.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: picklist
• Properties: Create, Filter, Group, Restricted picklist, Sort, Update
• Introduced: API version 13.0
• Description: The time zone of the business hours.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business closes.

• Type: time
• Properties: Create, Filter, Nillable, Sort, Update
• Introduced: API version 13.0
• Description: Time that business opens.

Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.

By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization’s profile.