CallCenter

Represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.

Introduced in API version 8.0.

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

• Customer Portal users can’t access this object.

• Type: string
• Properties: Create, Filter, Nillable, Sort
• Introduced: API version 23.0
• Description: An optional field that specifies the location of where the CTI adapter is hosted. For example, http://localhost:11000.

• Type: string

• Properties: Create, Filter, Nillable, Sort

• Introduced: API version 25.0

• Description:

  Specifies settings in the call center definition file, such as whether the call center uses the Open CTI, and SoftPhone properties, such as height in pixels.

  This field is available for Open CTI and in API version 25.0 or later.

• Type: string

• Properties: Create, Filter, Group, Sort

• Description:

  The internal name of the call center.

  Limit is 80 characters.

• Type: string

• Properties: Create, Filter, Group, idLookup, Sort

• Description:

  The name of the call center.

  Limit is 80 characters.

• Type: double
• Properties: Create, Filter, Nillable, Sort
• Introduced: API version 18.0
• Description: The version of the CTI Toolkit used to create the call center (for versions 2.0 and later).

Create a call center or query an existing call center.