CaseRelatedIssue

This object acts as a junction between a customer issue (Case) and the Incident or Problem that represents an associated service failure.

Introduced in API version 53.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: A relationship field that represents the case you’re linking a Problem or Incident to.
  • Relationship name: Case
  • Relationship type: masterdetail
  • Refers to: Case
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: A brief description of the related case.
  • Type: picklist
  • Properties: Filter, Group, Restricted picklist, Sort
  • Description: Shows what type of object the related entity is.
  • Possible values:
    • Incident — Incident
    • Problem — Problem
  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: A polymorphic relationship field that represents a related Problem or Incident.
  • Relationship name: RelatedIssue
  • Relationship type: polymorphic
  • Refers to: Incident, Problem

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    Shows how two records relate to each other.

    The default value is ‘Root Cause’.

  • Possible values:

    • Root Cause — Root Cause
    • Similar — Similar

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.