ProblemIncident

Represents a junction object that relates a Problem to an Incident.

Introduced in API version 53.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

  • Type: reference

  • Properties: Create, Filter, Group, Sort

  • Description:

    A polymorphic relationship field that represents a related Problem or Incident.

    This field is a polymorphic relationship field.

  • Relationship name: Issue

  • Relationship type: polymorphic

  • Refers to: Incident, Problem

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The auto-generated ID of the incident that’s related to the problem.
  • Type: picklist
  • Properties: Filter, Group, Restricted picklist, Sort
  • Description: The object type of the related entity.
  • Possible values:
    • Incident — Incident
    • Problem — Problem

  • Type: reference

  • Properties: Create, Filter, Group, Sort

  • Description:

    A polymorphic relationship field that represents a related Problem or Incident.

    This field is a polymorphic relationship field.

  • Relationship name: RelatedIssue

  • Relationship type: polymorphic

  • Refers to: Incident, Problem

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    Shows how the Problem and Incident records relate to each other.

    The default value is Caused By.

  • Possible values:

    • Caused By — Caused By (default)
    • Similar — Similar

  • Default value: Caused By

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.