ProductServiceCampaign

Represents a set of activities to be performed on a product service campaign asset, such as a product recall for safety issues or product defects.

Introduced in API version 50.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • Field Service must be enabled.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Description of the product service campaign.
  • Type: date
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The date on which the product service campaign ends.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The priority of the product service campaign.
  • Possible values:
    • Critical — Critical
    • High — High
    • Low — Low
    • Medium — Medium
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: ID of the Product2 associated with this campaign. The UI label is Product.
  • Relationship name: Product2
  • Relationship type: relationship
  • Refers to: Product2
  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: The name of the product service campaign.
  • Type: date
  • Properties: Create, Filter, Group, Sort, Update
  • Description: The date on which the product service campaign starts.
  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: The status of the product service campaign. The picklist includes the following values, which can be customized:
  • Possible values:
    • New — New — Product service campaign created, but there hasn’t yet been any activity.
    • In Progress — In Progress — Product service campaign has begun.
    • On Hold — On Hold — Work is paused.
    • Completed — Completed — Work is complete.
    • Cannot Complete — Cannot Complete — Work couldn’t be completed.
    • Closed — Closed — All work and associated activity is complete.
    • Canceled — Canceled — Work is canceled, typically before any work began.

  • Type: picklist

  • Properties: Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

  • Description:

    The category that each Status value falls into. The StatusCategory field has eight default values: seven values that are identical to the default Status values, and None for statuses without a status category.

    If you create custom Status values, you must indicate which category it belongs to. For example, if you create a Waiting for Response value, add it the On Hold category. To learn which processes reference StatusCategory, see How are Status Categories Used?

  • Type: picklist
  • Properties: Create, Filter, Group, Sort, Update
  • Description: The type of the product service campaign. The picklist includes the following values, which can be customized:
  • Possible values:
    • Modification — Modification — The asset requires an on-site alteration.
    • Recall — Recall — The asset must be returned to the manufacturer for modification or upgrade.
    • Service — Service — The asset needs to be serviced.
    • Upgrade — Upgrade — The asset needs updating.
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The work type associated with the product service campaign. A customer uses this field as a guide when setting work type for work orders for the product service campaign. Duration, Duration Type, and required skills.
  • Relationship name: WorkType
  • Relationship type: relationship
  • Refers to: WorkType

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.