PublicComplaint

Represents the complaints submitted by public users.

Introduced in API version 48.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • Fields added in API version 58.0 are available if the add-on license for Financial Services Cloud is enabled.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The ID of the Account associated with this complaint.

    This field is a relationship field.

  • Relationship name: Account

  • Relationship type: relationship

  • Refers to: Account

  • Type: textarea
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The address of the business.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The name of the business.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 51.0
  • Description: Additional details about the complaint.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The subtype of complaint. All values except Fire Safety are available in API version 58.0 and later.
  • Possible values:
    • Account Opening/Closure — Account Opening/Closure
    • Amount Not Dispensed — Amount Not Dispensed
    • Attempts to Collect Debt not Owed — Attempts to Collect Debt not Owed
    • Auto Debit Mandate — Auto Debit Mandate
    • Communication Tactics — Communication Tactics
    • Credit Limit Changed — Credit Limit Changed
    • Credit Report / Credit Score — Credit Report / Credit Score
    • Delays / Timescales — Delays / Timescales
    • Disputes over sums/charges — Disputes over sums/charges
    • Errors / not following instructions — Errors / not following instructions
    • Fire Safety — Fire Safety
    • Fraud Handling — Fraud Handling
    • Inaccessible ATMs — Inaccessible ATMs
    • Inaccessible Branch Entrances — Inaccessible Branch Entrances
    • Inaccessible Mobile banking features — Inaccessible Mobile banking features
    • Inaccessible Website — Inaccessible Website
    • Misleading Advertising — Misleading Advertising
    • Mobile Banking - Features or Functionality — Mobile Banking - Features or Functionality — Features or Functionality`
    • No Written Notification About Debt — No Written Notification About Debt
    • Online Banking - Features or Functionality — Online Banking - Features or Functionality — Features or Functionality`
    • Other General Admin/Customer Service — Other General Admin/Customer Service
    • Others — Others
    • Problem when Making Payments — Problem when Making Payments
    • Product Disclosure Information — Product Disclosure Information
    • Product Performance/Features — Product Performance/Features
    • Unauthorised Transaction(s) — Unauthorised Transaction(s)
    • Unclear Arrangement — Unclear Arrangement
    • Unclear Guidance — Unclear Guidance
    • Unsuitable Advice — Unsuitable Advice
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The type of complaint. All values except Safety are available in API version 58.0 and later.
  • Possible values:
    • Accessibility Issues — Accessibility Issues
    • Advising, Selling and Arranging — Advising, Selling and Arranging
    • Digital or Technology — Digital or Technology
    • Financial Hardship or Collections — Financial Hardship or Collections
    • General Admin/ Customer Service — General Admin/ Customer Service
    • Information, sums/ charges or Product Performance — Information, sums/ charges or Product Performance
    • Lending / Credit — Lending / Credit
    • Marketing or Corporate Communications — Marketing or Corporate Communications
    • Others — Others
    • Safety — Safety
    • Transaction Related — Transaction Related
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: A description of the complaint.
  • Type: email
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The email of the complainant.
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The given name of the complainant.

  • Type: date

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    The date of the incident.

    The default is the date this record was created, but this field is editable.

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Introduced: API version 56.0

  • Description:

    The reporter’s request for confidentiality.

    The default value is false.

  • Default value: false

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The family name of the complainant.
  • Type: phone
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The mobile number of the complainant.
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The name of the complaint.

  • Type: picklist

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The priority of the complaint.

    The default value is Medium.

  • Possible values:

    • Critical — Critical
    • High — High
    • Low — Low
    • Medium — Medium (default)

  • Default value: Medium

  • Type: textarea
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 56.0
  • Description: The address of the reporter for further communication.

  • Type: picklist

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 56.0

  • Description:

    Role of the reporter in the organization.

    The default value is School Personnel.

  • Possible values:

    • Childcare Providers — Childcare Providers
    • Healthcare worker — Healthcare worker
    • Law Enforcement — Law Enforcement
    • Medical Examiners — Medical Examiners
    • Mental Health Professionals — Mental Health Professionals
    • Other — Other
    • School Personnel — School Personnel (default)
    • Social Worker — Social Worker

  • Default value: School Personnel

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 56.0
  • Description: The organization the reporter is part of.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 66.0

  • Type: picklist

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The status of the complaint.

    The default value is Submitted.

  • Possible values:

    • In Review — In Review
    • Resolved — Resolved
    • Submitted — Submitted (default)

  • Default value: Submitted

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 51.0
  • Description: Subject of the complaint.

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.