ServiceResourceSkill

Represents a skill that a service resource possesses in Field Service and Lightning Scheduler.

Introduced in API version 38.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

  • Field Service must be enabled.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date when the skill expires. For example, if a service resource needs to be re-certified after six months, the end date would be the date their certification expires.
  • Type: datetime
  • Properties: Create, Filter, Sort, Update
  • Description: The date when the service resource gains the skill. For example, if the skill represents a certification, the start date would be the date of certification.

  • Type: reference

  • Properties: Create, Filter, Group, Sort

  • Description:

    The service resource who possesses the skill.

    This is a relationship field.

  • Relationship name: ServiceResource

  • Relationship type: masterdetail

  • Refers to: ServiceResource

  • Type: reference

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    The skill the service resource possesses.

    This is a relationship field.

  • Relationship name: Skill

  • Relationship type: relationship

  • Refers to: Skill

  • Type: double
  • Properties: Create, Defaulted on create, Filter, Nillable, Sort, Update
  • Description: The service resource’s skill level. Skill level can range from zero to 99.99.
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: An auto-generated number identifying the resource skill assignment.

You can assign skills to all service resources in your org to indicate their certifications and areas of expertise, and specify each resource’s skill level from 0 to 99.99. For example, you can assign Maria the “Welding” skill, level 50.

If you intend to use the skills feature, determine which skills you want to track and how skill level should be determined. For example, you may want the skill level to reflect years of experience, certification levels, or license classes.

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.