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ChoicesMessage
The ChoicesMessage message type supports multiple format types, including Buttons, QuickReplies, and Carousel. See Format Types for a list of supported message types and the format types they support.
Buttons
1{
2 "entryType": "Message",
3 "id": "5392c0d8-1009-4f02-8b5e-3d8caa9a2789",
4 "abstractMessage": {
5 "messageType": "ChoicesMessage",
6 "inReplyToMessageId": null,
7 "id": "5392c0d8-1009-4f02-8b5e-3d8caa9a2789",
8 "references": null,
9 "choices": {
10 "formatType": "Buttons",
11 "text": "Hi, I'm MIAWAURA, a digital assistant.",
12 "optionItems": [
13 {
14 "itemType": "TitleOptionItem",
15 "titleItem": {
16 "itemType": "TitleItem",
17 "secondarySubTitle": null,
18 "title": "Order",
19 "subTitle": null,
20 "tertiarySubTitle": null,
21 "referenceId": null
22 },
23 "optionIdentifier": "94934018-2864-4140-966c-8b13ef2d81c5",
24 "optionId": null
25 },
26 {
27 "itemType": "TitleOptionItem",
28 "titleItem": {
29 "itemType": "TitleItem",
30 "secondarySubTitle": null,
31 "title": "Problem",
32 "subTitle": null,
33 "tertiarySubTitle": null,
34 "referenceId": null
35 },
36 "optionIdentifier": "bdaa48eb-afc9-4632-8e74-ad02c8b1e246",
37 "optionId": null
38 },
39 {
40 "itemType": "TitleOptionItem",
41 "titleItem": {
42 "itemType": "TitleItem",
43 "secondarySubTitle": null,
44 "title": "Product",
45 "subTitle": null,
46 "tertiarySubTitle": null,
47 "referenceId": null
48 },
49 "optionIdentifier": "d895739c-750b-4ec8-8e6c-b793da2a2855",
50 "optionId": null
51 }
52 ]
53 }
54 },
55 "messageReason": null
56}QuickReplies
1{
2 "entryType": "Message",
3 "id": "3bc957a5-e9e5-4ae9-a429-37b3779f2735",
4 "abstractMessage": {
5 "messageType": "ChoicesMessage",
6 "inReplyToMessageId": null,
7 "id": "3bc957a5-e9e5-4ae9-a429-37b3779f2735",
8 "references": null,
9 "choices": {
10 "formatType": "QuickReplies",
11 "images": [],
12 "text": "Select a product",
13 "optionItems": [
14 {
15 "itemType": "TitleOptionItem",
16 "titleItem": {
17 "itemType": "TitleItem",
18 "secondarySubTitle": null,
19 "title": "Good Choice",
20 "subTitle": null,
21 "tertiarySubTitle": null,
22 "referenceId": null
23 },
24 "optionIdentifier": "d354dd81-4823-4cfb-a3e2-b28d0de1c19b",
25 "optionId": null
26 },
27 {
28 "itemType": "TitleOptionItem",
29 "titleItem": {
30 "itemType": "TitleItem",
31 "secondarySubTitle": null,
32 "title": "Great Choice",
33 "subTitle": null,
34 "tertiarySubTitle": null,
35 "referenceId": null
36 },
37 "optionIdentifier": "fe5554ff-12cf-472d-811b-88d887000f9b",
38 "optionId": null
39 }
40 ]
41 }
42 },
43 "messageReason": null
44}Carousel
1{
2 "entryType": "Message",
3 "id": "0d31b1fd-8a22-453a-a37b-a3af7d95e586",
4 "abstractMessage": {
5 "messageType": "ChoicesMessage",
6 "inReplyToMessageId": null,
7 "id": "0d31b1fd-8a22-453a-a37b-a3af7d95e586",
8 "references": [
9 {
10 "recordId": "03SS70000004VbZ",
11 "id": "7e193224-041d-4c62-95a0-f0349733c613"
12 },
13 {
14 "recordId": "03SS70000004Vbe",
15 "id": "366f479f-58fa-432e-8103-44a7a7af3764"
16 },
17 {
18 "recordId": "03SS70000004VbP",
19 "id": "972014c0-552a-4127-a109-ee28f86efaab"
20 },
21 {
22 "recordId": "03SS70000004VbA",
23 "id": "bede8005-233e-41eb-a47f-ca09bf487f72"
24 }
25 ],
26 "choices": {
27 "formatType": "Carousel",
28 "items": [
29 {
30 "titleItem": {
31 "itemType": "TitleImageItem",
32 "secondarySubTitle": null,
33 "title": "skiing",
34 "subTitle": "skiing subtitle",
35 "tertiarySubTitle": null,
36 "referenceId": null,
37 "imageSubTitle": null,
38 "imageId": "fc66a099-bf05-4687-95e8-f91008c249c3"
39 },
40 "interactionItems": [
41 {
42 "itemType": "TitleOptionItem",
43 "titleItem": {
44 "itemType": "TitleItem",
45 "secondarySubTitle": null,
46 "title": "Make a reservaton",
47 "subTitle": null,
48 "tertiarySubTitle": null,
49 "referenceId": null
50 },
51 "optionIdentifier": "656a7079-8848-4940-484a-e9fa988dff01",
52 "optionId": null
53 }
54 ]
55 },
56 {
57 "titleItem": {
58 "itemType": "TitleImageItem",
59 "secondarySubTitle": null,
60 "title": "Snowboarding",
61 "subTitle": "Snowboarding Subtitle",
62 "tertiarySubTitle": null,
63 "referenceId": null,
64 "imageSubTitle": null,
65 "imageId": "571e3425-58d0-44ea-9964-61ce5b6da7ef"
66 },
67 "interactionItems": [
68 {
69 "itemType": "TitleOptionItem",
70 "titleItem": {
71 "itemType": "TitleItem",
72 "secondarySubTitle": null,
73 "title": "Make a reservaton",
74 "subTitle": null,
75 "tertiarySubTitle": null,
76 "referenceId": null
77 },
78 "optionIdentifier": "c6990ede-9df5-b135-ce65-4c8e126a0145",
79 "optionId": null
80 }
81 ]
82 },
83 {
84 "titleItem": {
85 "itemType": "TitleImageItem",
86 "secondarySubTitle": null,
87 "title": "Hiking",
88 "subTitle": "Hiking Subtitle",
89 "tertiarySubTitle": null,
90 "referenceId": null,
91 "imageSubTitle": null,
92 "imageId": "bd8f4890-2640-4d94-8ac0-915155b672e8"
93 },
94 "interactionItems": [
95 {
96 "itemType": "TitleOptionItem",
97 "titleItem": {
98 "itemType": "TitleItem",
99 "secondarySubTitle": null,
100 "title": "Make a reservaton",
101 "subTitle": null,
102 "tertiarySubTitle": null,
103 "referenceId": null
104 },
105 "optionIdentifier": "4c384ce6-e856-1f16-76a6-2b7bf894fa1b",
106 "optionId": null
107 }
108 ]
109 },
110 {
111 "titleItem": {
112 "itemType": "TitleImageItem",
113 "secondarySubTitle": null,
114 "title": "Camping",
115 "subTitle": "Camping Subtitle",
116 "tertiarySubTitle": null,
117 "referenceId": null,
118 "imageSubTitle": null,
119 "imageId": "8ffb4ca0-534d-4e52-ba8f-e4c7fec0ab16"
120 },
121 "interactionItems": [
122 {
123 "itemType": "TitleOptionItem",
124 "titleItem": {
125 "itemType": "TitleItem",
126 "secondarySubTitle": null,
127 "title": "Make a reservaton",
128 "subTitle": null,
129 "tertiarySubTitle": null,
130 "referenceId": null
131 },
132 "optionIdentifier": "607eea44-baa5-401a-3229-9162a6bd2fda",
133 "optionId": null
134 }
135 ]
136 }
137 ],
138 "images": [
139 {
140 "assetType": "ImageAsset",
141 "description": null,
142 "id": "8ffb4ca0-534d-4e52-ba8f-e4c7fec0ab16",
143 "mimeType": "image/jpeg",
144 "assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Campingsjpg?oid=00DS70000000Ty5&v=1",
145 "referenceId": "bede8005-233e-41eb-a47f-ca09bf487f72"
146 },
147 {
148 "assetType": "ImageAsset",
149 "description": null,
150 "id": "fc66a099-bf05-4687-95e8-f91008c249c3",
151 "mimeType": "image/jpeg",
152 "assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Skiingsjpg?oid=00DS70000000Ty5&v=1",
153 "referenceId": "7e193224-041d-4c62-95a0-f0349733c613"
154 },
155 {
156 "assetType": "ImageAsset",
157 "description": null,
158 "id": "571e3425-58d0-44ea-9964-61ce5b6da7ef",
159 "mimeType": "image/jpeg",
160 "assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Snowboardingsjpg?oid=00DS70000000Ty5&v=1",
161 "referenceId": "366f479f-58fa-432e-8103-44a7a7af3764"
162 },
163 {
164 "assetType": "ImageAsset",
165 "description": null,
166 "id": "bd8f4890-2640-4d94-8ac0-915155b672e8",
167 "mimeType": "image/jpeg",
168 "assetUrl": "https://de1.stmfb.file.stm.force.com/file-asset-public/Hikingsjpg?oid=00DS70000000Ty5&v=1",
169 "referenceId": "972014c0-552a-4127-a109-ee28f86efaab"
170 }
171 ]
172 }
173 },
174 "messageReason": null
175}