Set Up the Demo Connector

To verify the managed package was successfully created and is ready for distribution, set up the interactive Salesforce CCaaS Voice/Messaging Demo simulator to test the messaging and voice components in the partner contact center:

• Send inbound messages from the customer to the rep. The demo connector constructs the Interaction Service request payloads and sends the request to the Interaction Service.
• Subscribe to the custom platform event the demo connector uses to receive outbound messages from the rep in Salesforce and forward those messages to the customer. For outbound integrations, see the Pub/Sub API Developer Guide for information about subscribing to custom platform events.
• Perform various voice call tasks. Refer to the Test Your Implementation with the Voice Call Simulator documentation to read about the different ways to test the voice components.

Use the sample implementation in GitHub to set up the CCaaS demo connector: https://github.com/salesforce-misc/byo-demo-connector.