Set Up Messaging Push Notifications for Android

With push notifications, your customers can be alerted about messaging activity even when they aren't viewing the conversation. When an agent sends a message, your customer receives a notification on their device.

Notifications don't appear under the following circumstances:

  • The app isn't installed
  • The device isn't online
  • The conversation is already displayed in the foreground

Before you add code in your app for notifications, set up your Firebase project for notifications. Then follow Salesforce org setup instructions at Set Push Notifications for Messaging for In-App.

  1. Implement FirebaseMessagingService to receive notification information.

  2. When implementing the onNewToken method, call the CoreClient.provideDeviceToken(applicationContext, token) method.

By default, when a user taps on the notification, your app launches to the launcher activity (typically this activity is set up as the MainActivity in your app). If you'd like to take them to the conversation that has been updated, extract the conversation_id property and then use that value to open the correct messaging conversation.

To handle an incoming notification when the app is in the foreground, implement the onMessageReceived method in the FirebaseMessagingService.

To handle an incoming notification when the app is in the background, capture the extra argument that was passed to the MainActivity as part of the intent.

To learn more, see Handle notification messages in a backgrounded app in the Firebase documentation.