Set Up Messaging Push Notifications for Android

With push notifications, your customers can be alerted about messaging activity even when they aren't viewing the conversation. When an agent sends a message, your customer receives a notification on their device.

Notifications don't appear under the following circumstances:

  • The app isn't installed
  • The device isn't online
  • The conversation is already displayed in the foreground

Before you add code in your app for notifications, set up your Firebase project for notifications. Then follow Salesforce org setup instructions at Set Push Notifications for Messaging for In-App.

  1. Implement FirebaseMessagingService to receive notification information.

  2. When implementing the onNewToken method, call the CoreClient.provideDeviceToken(applicationContext, token) method.