Set Up Messaging Push Notifications for iOS

With push notifications, your customers can be alerted about messaging activity even when they aren't viewing the conversation. When an agent sends a message, your customer receives a notification on their device.

Notifications don't appear under the following circumstances:

  • The app isn't installed
  • The device isn't online
  • The conversation is already displayed in the foreground

Before you add code in your app for notifications, set up Apple Push Notifications as described in the Apple documentation. Then follow Salesforce org setup instructions at Set Push Notifications for Messaging for In-App.

When the app successfully registers with the Apple Push Notification service (APNs), pass device token information to the Messaging for In-App server using CoreFactory.provide(deviceToken).

By default, when a user taps on the notification, your app launches to the last view that was showing. If you'd like to take them to the conversation that has been updated, extract the conversationId property and then use that value to open the correct messaging conversation.