Messaging Object Reference

A list of the key Salesforce objects associated with Messaging.

• ConversationEntry—A message or an event in the chat history between an agent and a messaging user.
• MessagingChannel—A communication channel that an end user can use to send a message to an agent. A communication channel can be an SMS number, a Facebook page, or another supported messaging channel.
• MessagingChannelSkill—A junction object that associates a MessagingChannel with a Skill.
• MessagingConfiguration—The details for a Messaging configuration.
• MessagingDeliveryError—A log of triggered outbound failures.
• MessagingEndUser—A single address, such as a phone number or Facebook page, communicating with a single Messaging channel.
• MessagingLink—The link between a Messaging Channel and where it's shared.
• MessagingSession—A session with a messaging user on a Messaging channel.
• MessagingTemplate—A Messaging template used to send preformatted messages.