Add a Custom Icon

Add a custom icon to uniquely identify the messaging channel integration. After the admin installs the managed package, the icon appears when they add the messaging channel.

  1. Create an image, such as a channel logo, to represent the custom icon. For best results, set the image size to 50px x 50px and save the image in SVG file format.
  2. Add the custom icon to Salesforce by defining the static resource.
  3. When you create the ConversationChannelDefinition record, set customIconId to the name of the static resource file.

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