Configure Consent Levels to Customize the Messaging Opt-In and Opt-Out Experience

Administrators can configure consent-level options to customize the opt-in and opt-out experience for Messaging channels. The ConversationChannelDefinition record includes fields that determine which consent-level options are exposed to the administrator.

To determine the consent levels you want to expose to the administrators, when you create the ConversationChannelDefinition record, set the capabilitiesSupportsImplicitConsent and capabilitiesSupportsExplicitConsent fields.

  • capabilitiesSupportsImplicitConsent: Determines whether the Implicit Opt-In consent level is exposed to the administrator (true). This field is required and must be set to true. The default value is false.
  • capabilitiesSupportsExplicitConsent: Determines whether the Explicit Opt-In consent level is exposed to the administrator (true). The default value is false. This field is optional.

The capabilitiesSupportsDoubleOptInConsent field, which exposes the Double Opt-In consent level option, isn’t supported for Partner Messaging.

To learn more about consent levels, see Salesforce Help: Customize the Messaging Opt-In and Opt-Out Experience.

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