Enable Bring Your Own Channel

As a Messaging partner, enable Bring Your Own Channel by creating and packaging all the metadata needed for Salesforce admins to set up and configure Bring Your Own Channel. The steps to enable Bring Your Own Channel include creating an OAuth-enabled Interaction Service connected app, a custom platform event, and ConversationVendorInfo and ConversationChannelDefinition records. The entire package is uploaded to AppExchange for Salesforce admins to download and install in their orgs.

Before you continue, complete the requirements to prepare your environment.