Bring Your Own Channel Release Notes

This section describes recent changes that have been made to this guide.

• Added format types to support for more messaging component formats, such as quick replies, buttons, list selectors, forms, time selectors, and carousels.

• Added the /acknowledgement API to track the status of outbound messages in Messaging channels that use delivery acknowledgments and read receipts.

• Added the ability for Salesforce admins to create and manage their own custom OAuth connected apps for Bring Your Own Channel Messaging channels. By default, the CCaaS partner creates and manages the connected app for the Interaction Service integration and includes it in a managed package. If your CCaaS system architecture requires admins to create and manage the connected app during the Bring Your Own Channel for CCaaS setup, follow the instructions in Salesforce Help to Set Up and Configure Your Own OAuth Connected App.

• Released the General Availability version of Bring Your Own Channel (BYOC). To learn more about Bring Your Own Channel, visit our learning map in Salesforce Help.