Get Started with Enhanced Web Chat

This guide provides information about using JavaScript APIs and Lightning Web Components (LWC) to customize your Enhanced Web Chat experience. For example, we describe how authenticated users can have a personalized conversation with a rep by using the User Verification API. We show you how to send customer data to a rep by using the Hidden Pre-Chat API and how to show an auto-response component to your customer, such as a survey. We explain how to build a custom pre-chat form with LWC. And there is so much more.

To learn more about Enhanced Chat, visit our learning map in Salesforce Help.

For additional capabilities across Enhanced Chat, see the Enhanced Chat API Developer Guide.