Get Started with Messaging for Web

This guide provides information about the APIs associated with Messaging for Web. We describe how authenticated users can have a personalized conversation with an agent using the User Verification API. We also show you how to send customer data to an agent using the Hidden Pre-Chat API and how to display an auto-response component to your customer, such as a survey.

These APIs are accessible to you on page load when you use the code snippet provided by Salesforce from your deployment settings.

Messaging for Web Code Snippet

To learn more about Messaging for In-App and Web, visit our learning map in Salesforce Help.

The following JavaScript APIs are available: