Get Started with Messaging for Web

This guide provides information about using JavaScript APIs and Lightning Web Components (LWC) to customize your Messaging for Web experience. For example, we describe how authenticated users can have a personalized conversation with an agent by using the User Verification API. We show you how to send customer data to an agent by using the Hidden Pre-Chat API and how to show an auto-response component to your customer, such as a survey. We explain how to build a custom pre-chat form with LWC. And there is so much more.

To learn more about Messaging for In-App and Web, visit our learning map in Salesforce Help.

For additional capabilities across Messaging for In-App and Web, see the Messaging for In-App and Web API Developer Guide.