# Find Another Action

Sometimes a customer interaction requires a step that doesn’t appear in the Actions & Recommendations component. When an agent clicks Add, they can search for an action and start it. You can help users narrow their search by configuring a subset of actions.

For example, Maria, the Salesforce admin at Awesome Bank, wants her agents to see only the actions that they use for loan processing.

![Configure the flows available to your users when they click Add.](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/guided_engagement_add_guided_actions.png)

Maria configures the set of actions available to her agents.

- When Maria configures an Actions & Recommendations deployment in Setup, she selects which actions her agents see when they click Add.
- If Maria uses Metadata API to define a deployment, she can define which actions appear for her agents.

When a user adds an action, it starts, and is added to the list above the actions pinned at the bottom.