# Get Engagement Channels

An engagement channel is a medium, such as Phone, Video, and In Person that service resources use to meet customers.

Before using engagement channels for scheduling appointments:

- Enable engagement channels in the Salesforce Scheduler Settings of your instance. See [ Enable the Scheduling Appointments Using Engagement Channels Setting](https://help.salesforce.com/s/articleView?id=platform.ls_enable_schedule_appnt_using_engage_channels_setting.htm\&type=5).
- Set up engagement channels, including setting the required access and creating engagement channels. See [Engagement Channels](https://help.salesforce.com/s/articleView?id=platform.ls_engagement_channels.htm\&type=5).
- Create the Shift Engagement Channel and Engagement Channel Work Type records for the applicable shifts.
- Define Shift Rules in the scheduling policy. See [Define Shift Rules in Scheduling Policy](https://help.salesforce.com/s/articleView?id=platform.ls_use_shifts_to_determine_time_slots.htm\&type=5).

1. Create a page to show the engagement channel types. Salesforce Scheduler shows service resources and resource time slots based on the channel that a user selects when creating an appointment.

2. Make a `GET` request on the [`engagement-channel-types`](https://developer.salesforce.com/docs/atlas.en-us.chatterapi.meta/chatterapi/connect_resources_engagement_channel_types.htm) Connect API.

   **Sample Request**

   Filter the engagement channel types by the `workTypeGroupId` selected in the previous step.

   ```nolang
   https://YOUR_INSTANCE.salesforce.com/services/data/v68.0/connect/scheduling​/engagement-channel-types?workTypeGroupIds=0VSS700000000sVOAQ
   ```

   Where `YOUR_INSTANCE` is a variable.

   :::note
   You can filter the engagement channel type results by `workTypeGroupIds` or `workTypeIds`.
   :::

   **Sample Response**

   The request returns the engagement channels for the `workTypeGroupId` specified in the request.

   ```nolang

   {
     "result" : {
       "engagementChannelTypes" : [ {
         "contactPointType" : "Video",
         "id" : "0eFS70000004CGAMA2",
         "name" : "EngagementChannel2",
         "workTypeGroupIds" : [ ],
         "workTypeIds" : [ ]
       }, {
         "contactPointType" : "InPerson",
         "id" : "0eFS70000004CG5MAM",
         "name" : "EngagementChannel1",
         "workTypeGroupIds" : [ ],
         "workTypeIds" : [ ]
       }, {
         "contactPointType" : "Video",
         "id" : "0eFS70000004CGFMA2",
         "name" : "EngagementChannel3",
         "workTypeGroupIds" : [ ],
         "workTypeIds" : [ ]
       } ]
     }
   }
   ```

3. Parse the JSON response, and show the engagement channel types on the page that you created.

Your users can select an engagement channel type for the appointment from the page.