setAgentConfig

Set configuration information for the rep. Examples of when this method is called include when the Omni-Channel widget loads and when the user saves their Omni-Channel widget settings.

setAgentConfig(config) → Promise.<SetAgentConfigResult>

Returns: SetAgentConfigResult — Represents the result for the setAgentConfig() function.

Parameter values can be undefined or null.

Field	Type	Description
config	object	Rep configuration info.
config.hasMute	boolean	Indicates whether mute is supported.
config.hasRecord	boolean	Indicates whether recording is supported.
config.hasMerge	boolean	Indicates whether merge is supported.
config.hasSwap	boolean	Indicates whether swap is supported.
config.phones	Array<string>	Optional. Supported phone types. Phone type value can be “SOFT_PHONE” or “DESK_PHONE”.
config.selectedPhone	string	Selected phone type. Phone type value can be “SOFT_PHONE” or “DESK_PHONE”.
config.supportsMos	boolean	Indicates whether Mean Opinion Score (MOS) is supported.
config.hidDeviceInfo	HidDevice	Optional. Information about the selected HID device (such as headset) for the user.