SetAgentStateResult
Return value for setAgentStatus; indicates whether the status update succeeded and whether a follow-up sync is required. Used with Amazon Connect.
SetAgentStateResult
| Field | Type | Description |
|---|---|---|
| success | boolean | Indicates whether the status change request succeeded. |
| isStatusSyncNeeded | boolean | If true, Salesforce needs to perform a follow-up sync because the vendor’s agent state couldn’t be changed immediately (for example, the agent is on a call). |
This object extends GenericResult.