# Shifty the Bot - Manage Your Workforce Through SMS Bot Interactions

When your agents aren't at work, they don't always have access to their schedule in Salesforce. With SMS bots you can update a schedule without needing to access Salesforce.

- **Ease of Implementation:** Easy
- **Estimated Time to Implement:** 15 minutes

## Prerequisites

- Digital Engagement Licenses
- SMS Messaging Setup [(Get Started)](https://help.salesforce.com/s/articleView?id=service.livemessage_intro.htm\&type=5)
- User phone numbers must be in a User Record to be recognized by Shifty

## Step 1: Turn on Einstein Bots

To install the package, turn on bots.

1. From Setup, in the Quick Find box, enter `Einstein Bots`, and then select **Einstein Bots**.

![Einstein Bots new setup window](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/einstein_bots_turn_on.png)

## Step 2: Install Package

Install Shifty the bot in Salesforce.

1. Go to the following link: <https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5e000000W0ao>
2. Log in as a Salesforce Admin.
3. Select **Install for Admins only**.

![Install options for Shifty the Bot](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/install_shifty_the_bot.png)

## Step 3: Deploy Shifty the Bot to Your SMS Channel.

To allow users to start interacting with Shifty, deploy your bot to SMS.

1. From the Bot Builder menu, click `Overview`.

   ![Einstein Bot Builder options](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/shifty_overview_menu.png)

2. In the Connections section, click **Add**.

   ![Shift overview connections section with options to add](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/shifty_add_connections_screen.png)

3. Select the channel and search for the deployment for your bot.

4. To find your SMS Channel name, from Setup, in the Quick Find box, enter `Messaging Settings`, and then select **Message Settings**.

## Test This Example

To test this example: Text from a phone number that has an associated user record. Shifty answers and offers options.

![Text message example with message from Shifty the bot](https://a.sfdcstatic.com/developer-website/sfdocs/service-cloud/media/shifty_text_message_test.png)