Administrator Practice Test

Welcome to the Trailhead practice test for the Salesforce Administrator exam. This test gives you the opportunity to experience the format and level of questions you may see in the Salesforce Certified Administrator exam. This practice test is un-proctored, which means you can take it at your convenience from your own computer. You have the choice to take this test with or without a time limit and are shown the results upon submission. There is an option to view feedback stating why the answer you chose is correct or incorrect. You are provided percentage breakdowns for each section as well as an overall test score. The results are your guide to strengths and weaknesses to help you focus on areas needed for additional learning.

This practice test has 30 questions and if taking the timed version you are provided 30 minutes to complete it. To begin, please select whether you'd like to be timed or not. The test will start as soon as you select an option. Good luck!

Question 1 of 30

Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.

What should the System Administrator use to set this up?

Territory Management and Teams
Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured.
Automated Notifications and Groups
Assignment rules automate support processes. Queues prioritize, distribute, and assign records to teams who share workloads.
Assignment Rules and Queues
Assignment rules automate support processes. Queues prioritize, distribute, and assign records to teams who share workloads.
Auto-responses Rules and Profiles
Assignment rules automate support processes. Queues prioritize, distribute, and assign records to teams who share workloads.

Your Results

Score: 10 / 30
Percent: 30%
Time Taken: 2 minutes 5 seconds
Exam Section / Objective # Correct / # Questions % Percent Correct
Salesforce Fundamentals 1 / 7 5%
Object Manager & Lightning App Builder 1 / 7 5%
Sales and Marketing Applications 1 / 7 5%
Service and Support Applications 1 / 7 5%
Productivity & Collaboration 1 / 7 5%
Data & Analytics Management 1 / 7 5%
Workflow/Process Automation 1 / 7 5%
Learn more about the topic(s) discussed in this question by reviewing this Reference Document and this Reference Document