Welcome to the Trailhead practice test for the Salesforce Administrator exam. This test gives you the opportunity to experience the format and level of questions you may see in the Salesforce Certified Administrator exam. This practice test is un-proctored, which means you can take it at your convenience from your own computer. You have the choice to take this test with or without a time limit and are shown the results upon submission. There is an option to view feedback stating why the answer you chose is correct or incorrect. You are provided percentage breakdowns for each section as well as an overall test score. The results are your guide to strengths and weaknesses to help you focus on areas needed for additional learning.
This exam has 30 questions.
Question 1 of 18
A sales manager from Universal Containers wants to assign leads that come in from its website to queues.
What standard process can the app builder recommend?
Create a lead assignment rule that sort leads into queues.
Correct. First, create a lead queue and select a default owner in lead settings for the leads that don’t meet the assignment criteria. Then create a lead assignment rule and activate it.
Create a manual process to sort leads into queues.
Incorrect. Leads can be automated using a lead assignment rule to sort leads that come in from a website into lead queues. Create a lead assignment rule and activate it.
Create an Apex class that sort leads into queues.
Incorrect. The best way to sort leads that come in from a website is to use lead queues to create a lead assignment rule and activate it.
Create a default lead owner that sort leads into queues.
Incorrect. This will not work because lead owners cannot filter leads into queues. Only lead assignment rules can filter leads based on assignment criteria in a lead assignment rule. The best way to sort leads that come in from a website is to use lead queues, create a lead assignment rule, and activate it.
Create anything that sort leads into queues.
Incorrect. Anything will not work because lead owners cannot filter leads into queues. Only lead assignment rules can filter leads based on assignment criteria in a lead assignment rule. The best way to sort leads that come in from a website is to use lead queues, create a lead assignment rule, and activate it.
Your Results
Score: 10 / 30
Percent: 30%
Time Taken: 2 minutes 5 seconds
Exam Section / Objective
# Correct / # Questions
% Percent Correct
Salesforce Fundamentals
1 / 7
5%
Object Manager & Lightning App Builder
1 / 7
5%
Sales and Marketing Applications
1 / 7
5%
Service and Support Applications
1 / 7
5%
Productivity & Collaboration
1 / 7
5%
Data & Analytics Management
1 / 7
5%
Workflow/Process Automation
1 / 7
5%
Review the Guidelines for Setting Up Web-to-Lead to better understand the declarative customizations to use with the core CRM objects.