2 answers
Prasanna, I suggest that you also check 3rd party software like Tenfold. Tenfold is a CTI can integrate Salesforce with Microsoft Lync.Some of its features include click-to-call, a caller ID (screen pop), automatic call logging, and more.You can learn more about Tenfold and you can request a demo here:https://www.tenfold.com/integrations/microsoft-lync