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Devin Jacob 5Devin Jacob 5 

Metadata backup via Workbench no longer working

For several months I've been using the instructions in this blog post to use Workbench to backup the metadata in my org. Last month, the process stopped working. I assumed it was a one-off oddity and didn't think much of it, but I'm seeing the same errors again this month. Generating the XML "package" containing the metadata I want to export works fine and the process appears to succeed. However when I go to click the download link in Workbench I am told the .zip archive no longer exists. I've uploaded screenshots to show that the ZIP file is generated and the error message displayed when I click the download button. 

I have no idea what I'm doing wrong, and don't believe I've changed anything compared to what I was doing previously, when the backup worked. 

What I see before I click "download"

Error Message

I know there are alternative methods for doing this, such as those discussed here https://developer.salesforce.com/forums/?id=906F0000000BIYzIAO but I am interested in understanding why the method I've been using ceased to work. 

NagendraNagendra (Salesforce Developers) 
Hi Devin,

Sorry for this issue you are encountering.

Faced a similar issue in the past, I've tried turning off the 'automatic refresh of Async' in the 'settings' section of workbench as a possible work around (in case the page was being refreshed too many times by that code, where refresh was considered a navigation away), which did the trick. 

Also, I would suggest you please give a try by upgrading to the latest API version which might help you.

For more information please refer to below links for alternative workarounds. Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
Rebecca WorleyRebecca Worley
You’ll need to have a package.xml file in order to pull your metadata backup from Workbench. You can use this Heroku app to generate your package.xml file. And for more information on package.xml files kroger survey (https://krogerfeedback.me/www-krogerfeedback-com-get-fuel-points-kroger-feedback/).
Devin Jacob 5Devin Jacob 5

Thanks Rebecca, but as I say in my initial comment I have been doing this successfully for several months following the instructions at the blo post I link to. https://www.redargyle.com/blog/how-to-pull-a-metadata-backup-from-workbench/. The first step in that process is generating the package.xml. 
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I don't think we can do that from the info tab. But we can definitely do it by SOQL query tab. But, you will have to query each component you want. Here are the examples for Apex Class and Profile components. Use Bulk csv option to export query data. Hope this helps 
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