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I'm trying to work through the Community Roll-out Strategy Trailhead, but the Customer Community User Profile isn't showing up in my list of Profiles when I create a new user.  The Company Information says I have 5 available licenses, but the Profiles don't show up when I create a new user.  Do I need to create a Custom Profile for them to show up?
2 answers
  1. Feb 7, 2019, 10:23 PM

    Check if the default access to Case object is set to "Private"

    Setup -> Sharing Settings -> Organization-Wide Defaults -> Click "Edit"

    The hint is the body of the trail: "If you remember, in an earlier step we set the external org-wide default on cases to private." (no, we did not).

    Now case object is available in the "New Sharing Set"

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