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Anyone facing trouble with Module Service Cloud Macros - Create and Run Macros?

I can't see Email Action on page layout. I got the same error of this link: https://help.salesforce.com/articleView?id=Why-do-I-receive-an-error-running-the-Macro-saying-that-the-action-is-not-available&type=1&language=en_US

I found users claiming about similar question that seems to be the same issue on this link: https://success.salesforce.com/ideaView?id=08730000000l1tPAAQ&sort=2

 
13 answers
  1. Sep 21, 2023, 5:35 PM
    User-added image

    can any one clear my confussion this is shown when i tried to incude email submit action in instructions  

    i have enabled email-to case  also but still iam getting this error
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