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Scott Brady Unable to send emails to an email service within a sandbox
Hi All,
On 5/26/2017 I had created an email service within a new sandbox to test an email handler - everything was working just fine on that date. Then on 5/29/2017 I was no longer able to email the sandbox, receiving this error:
dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com (dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
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Diagnostic information for administrators:
Generating server: BY2PR11MB0613.namprd11.prod.outlook.com
dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com
Remote Server returned '550 5.4.310 DNS domain does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com] [CO1NAM03FT010.eop-NAM03.prod.protection.outlook.com]'
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Could this be at all related to our internal network? We didn't change antyhing.. Or does this seem like a Salesforce issue? I am surprised that within 3 days it worked and then stopped working. Anyone have any idea or perhaps has experienced this problem before in their instance?
I reached out to support but was told that email services are a developer issue, not something support can offer assistance with (even though it's a standard functionality). Last bit of info - no matter what I use for the apex class associated with the email service, i cannot send any emails into the sandbox. All Email is also enabled within the sandbox.
On 5/26/2017 I had created an email service within a new sandbox to test an email handler - everything was working just fine on that date. Then on 5/29/2017 I was no longer able to email the sandbox, receiving this error:
dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com (dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com)
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Diagnostic information for administrators:
Generating server: BY2PR11MB0613.namprd11.prod.outlook.com
dhtest2@7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com
Remote Server returned '550 5.4.310 DNS domain does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=7g5j57uejkh4vt0bibcq1xco2hws8etoi9fuw21zizsshsahg.s-3l1wvmak.cs1.apex.sandbox.salesforce.com] [CO1NAM03FT010.eop-NAM03.prod.protection.outlook.com]'
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Could this be at all related to our internal network? We didn't change antyhing.. Or does this seem like a Salesforce issue? I am surprised that within 3 days it worked and then stopped working. Anyone have any idea or perhaps has experienced this problem before in their instance?
I reached out to support but was told that email services are a developer issue, not something support can offer assistance with (even though it's a standard functionality). Last bit of info - no matter what I use for the apex class associated with the email service, i cannot send any emails into the sandbox. All Email is also enabled within the sandbox.
Reference: W-4036708
All Answers
Reference: W-4036708
I honestly can't speak for how Salesforce Support determines which issues they will accept. Clearly another customer reported the same issue and it got escalated to the right team in R&D to investigate and fix it. It's probably based on the contractual commitments.