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Tirumala Kuppani 10Tirumala Kuppani 10 

how to display visitor name in SFDC Live chat.

Hi All,

 Sub: how to display visitor name in SFDC Live chat.

 I have done Live agent configuration and provided below detials to iOS application team. Now We both are comunicate each other.
But when iOS user ping anyting in iOS chat page, "Visitor is typing" shown in SFDC live chat page.
Details provided to iOS application team
Live chat API
Button Id
Deplyment Id
SFDC Organization Id

My Target : I need to display iOS chat user name instead of Visitor name in SFDC Live agent console page

Any help will be appreciated.

Regards
Tirumala
NagendraNagendra (Salesforce Developers) 
Hi Tirumala,

Please check with below idea from the success community which might help you accelerate further with the above requirement. Please let us know if this helps.

Mark this as solved if it's resolved.

Thanks,
Nagendra
Tirumala Kuppani 10Tirumala Kuppani 10
Hi Nagendra,

 Thanks for your reply
I have checked that link, We are not using any prechat functionality. I need other than prechat.

Regards
Tirumala
Sujith PillaiSujith Pillai
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_pre_chat_forms.htm
Amy HodsonAmy Hodson

Tirumala Kuppani 10,

Did you find an answer to this? We are not using a pre-chat form and need to also pass in the name of the contact to the "Visitor" tag. The contacts are linked to a chat transcript as the transcripts are sent to an agent.