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Krutika BhavsarKrutika Bhavsar 

Service Cloud Specialist Superbadge;challenge no :6

Hi,
 Stuck at Challenge no:6
Challenge Not yet complete... here's what's wrong: 
We can't find the Cloudy Weather response sent reusable text. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.
Also not able to add Update Case action in Instruction.
As shown in image,Update Case cannt be added to instruction.
Completed all the steps mentioned above related to this error.
Please help on this.

Thanks,
Krutika
 
Guilherme_MonteiroGuilherme_Monteiro
Hey, Krutika!

I was able to pass through that challenge with just two activities in the Macro:

- The 1st one selecting the template Cloudy weather;
- The 2nd one selecting the quick action created to change the case status and description (at this part you have to select the quick text).

PS: When creating the page layout of your quick action, remember to keep the fields: status (required) and description on the page layout.

Please, take a look at my screenshots:

User-added image
User-added image

I hope those instructions can help you.

If you were able to pass, please select that answer as the best one.


KR, 

Guilherme