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Dipika RajputDipika Rajput 

ice_collection_timeout Title error message when clicking on phone icon in amazon connect to sfdc integration

AnudeepAnudeep (Salesforce Developers) 
Hi Dipika, 

My Investigation around "ice_collection_timeout" errors: has brought me to this link 


It states as follows :


Error connecting to the media service. To resolve, try the action again, or wait a minute and then retry. If the issue persists, contact support.

It appears to be an AWS issue to me as they are asking to retry if not reach out to AWS support.

On checking further, I found the below information :


It states as below :


Configuring Connection Timeouts

Ice supports several configuration properties that you can use to control connection timeouts:


Can you please check with AWS if they have any possibility to increase this time out values.

If you find this information helpful, please mark this answer as Best. It may help others in the community. Thank You!

Lynn ChinLynn Chin
I had the similar issue as well. Do we have a solution on this problem?
hsl lisehsl lise
I'm looking for the same solution for my program. Can you help to run and setup the amazon (https://sellersonar.com/blog/how-to-use-amazon-fba-calculator/) bot for my individual store?