+ Start a Discussion
Shruthi NarsiShruthi Narsi 

partneruser.my.salesforce.com refused to connect.


Please help me. I have installed a Salesforce Lead capture application from app exchange

I am getting below error. Can anyone help me with the sameUser-added image

Below are the configuration steps


Best Answer chosen by Shruthi Narsi
SwethaSwetha (Salesforce Developers) 
HI Shruthi,
I understand that you have installed the package "Salesforce Lead Capture" By Salesforce Labs(https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DrzmfUAB) from app exchange. I tried to repro the scenario in my Org and see the below error in the console
User-added imageSince it is coming from the managed package, we do not have access to view/ troubleshoot their code. You will need to report this error to the package provider so that they can fix it from their end.

As per https://help.salesforce.com/articleView?id=000332395&type=1&mode=1, I would recommend you reach out on Success Community Answers Board (https://trailblazers.salesforce.com/answers) for further assistance

Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you