+ Start a Discussion
Ratheven SivarajahRatheven Sivarajah 

How to add two milestone to run after another in Entitlement.

Hey everyone thank you for taking the time in reading. I have made an entitlement process where I have 2 milestone called First Response and Case is escalated. The First Response after the timer is done it changes the case:priority from low to high where the second milestone activates when the criteria is High.
SubratSubrat (Salesforce Developers) 
Hello ,

You can use conditional statements to do so .
Link -> https://www.levelupsalesforce.com/flows-if-statement

Hope it helps.
Thank you.