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1 answer
  1. Apr 1, 2015, 5:52 AM
    Hey Vijay ,

    Salesforce is  build in CRM tool, the functionality which is already there you need to do some modification on that. Like you need to write a workflow,approval process. Modifying any page layout etc are configuration.

    If you are writing any class ,trigger ,VF pages to achive your requirment is fall under customization .

    I think you are clear now .Any doubt let me know .
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