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Edgar PastorEdgar Pastor 

Case Email

Hello,

I need to send and receive email in the case view.
Anyone know that I must configure to have the functionality described?

Thanks.
Best Answer chosen by Edgar Pastor
Khan AnasKhan Anas (Salesforce Developers) 
Hi Edgar,

Greetings to you!

Please refer to the below links which might help you further with the above requirement.

https://focusonforce.com/configuration/salesforce-email-to-case-example/

https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5 (https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5)

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas

All Answers

Khan AnasKhan Anas (Salesforce Developers) 
Hi Edgar,

Greetings to you!

Please refer to the below links which might help you further with the above requirement.

https://focusonforce.com/configuration/salesforce-email-to-case-example/

https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5 (https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5)

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
This was selected as the best answer
Edgar PastorEdgar Pastor
Thanks Khan Anas.
Edgar PastorEdgar Pastor
By adding the email button, the following message is automatically added to the body of the email: +

"_____________________________________________________________________
Powered by Salesforce
http://cs102.salesforce.com/ "

User-added image


Is there any way to remove it permanently?