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sfdc dev 2264sfdc dev 2264 

Special characters in salesforce not visible in case description when created via web.

Hi All,

I have a requirement where when a case is created via third party site to salesforce the details in the case description doesnt get the special characters such as ($,&,@!) which is coming as a space and not carried over , but when created a case manually then the special characters are visible. Please let me know if there is any way to accomodate the special characters on case description when details comes via third party site.

Thanks in Advance
Raghu NaniRaghu Nani

I am not sure the method which your using to receive the case.

But i tried by creating the simple WebToCase Page, i can successfully able to receive all the special characters.

If your using the API, please have a look in to the API request body.

Prafull G.Prafull G.
Do you have any encoding specified on your web form?
sfdc dev 2264sfdc dev 2264
Hi, The case is created in salesforce via middleware API tool which ideally process the request from the details entered from the site and creates a case in salesforce.
Prafull G.Prafull G.
seems like middleware tool is skipping special characters.