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Identity Verification Feature: What Is Being Authenticated
Trying to figure out a customer situation where the Salesforce.com identity confirmation feature is going haywire.
When a user gets the message requiring him to validate the machine that he is logging in from, what is Salesforce.com actually looking at?
Is it saying the following? "User X is trying to log in from an IP address that has not been authenticated for User X?" Or is there something deeper going like looking at the MAC address of the network card or something like that?
If Salesforce is just looking at the IP address, then would I be correct in assuming that when a user's Cable or DSL company assigns them a new IP address via DHCP, that the user will have to 'authenticate their machine' again?
The actual issue at hand is that the agents are using an SSL VPN from home. The SSL VPN doesn't assign their home machine a new IP address, it seems to route the traffic through the SSL VPN machine some other way. Would whitelisting the external facing IP of the SSL VPN box do the trick?
Thanks for any help
If your agents are using a VPN then they will appear to Salesforce to be coming from their VPN-assigned IP, so if you whitelist that IP range you should be good.
Message Edited by virago81 on 06-13-2008 12:52 PM