Hi Guys,
I currently have an issue with a component of my Service Appointment rescheduling Flow. I have created a custom Flow that can be started from an event of a user to reschedule the Event and underlying Service Appointment with their customer. The flow uses the "Select Service Appointment Time" component in a Screen which gives me a fancy table of available time slots for my selected service resource.
So far so good. Now I do have cases where a customer tells my user that they will be 30 mins late to a 1 hour appointment. Which means I would need to reschedule a e.g. 09:00-10:00 AM Appointment to 09:30-10:30 AM. Unfortunately this time slot is not displayed for me, since it is, as far as I understand it, still blocked by the very same appointment, I am currently trying to reschedule.
Is there anyway you might know that can fix this issue? Any help is much appreciated.
#Salesforce Field Service
I mean it will not shown, because the slot is already blocked by the current appointment and therefore the system cannot show this slot. I assume if you cancel the appointment first, it could work.
As an another option you could try to reschedule the appointment with the given time, without showing the options.
