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KeithS.ax1018 Unable to obtain exclusive access to this record
Hi all,
Starting this morning we have gotten several locking errors with the message from the title. This error occurs when saving new Case records using the SOAP service, and we have seen them in two different applications which use the service. The code for the operations has not changed significantly in months. Any clues? I've seen in other posts that this "just happens" from time to time. Is there any way to stabilize it?
This is something temporary and would be fixed automatically in 10-15 minutes maximum.
Some common causes are -
1. Sharing Rules are being calculated.
2. A picklist value has been replaced and replacement is in progress.
3. A custom index creation/removal is in progress.
4. Most unlikely one - someone else is already editing the same record that you are trying to access at the same time.
All Answers
This is something temporary and would be fixed automatically in 10-15 minutes maximum.
Some common causes are -
1. Sharing Rules are being calculated.
2. A picklist value has been replaced and replacement is in progress.
3. A custom index creation/removal is in progress.
4. Most unlikely one - someone else is already editing the same record that you are trying to access at the same time.