+ Start a Discussion

case changes

I've been working on this for a while, but I can't quite figure it out.


1. When you send an email from a case, it sends as the user, not as the customer support email address, by default.  It is a selection though. How do I make it default to the correct address?


2. Say we reply to a case, then close it.  A customer repsonds and it gets back into the case.  What's the best practice for us to KNOW that it's been replied to, instead of just staying closed?




go to cases custom button and change the code over there, so u might be able to send the email from support but not from user