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Prafulla Patil Production Support with Fully Copy Sandbox
I am bit new to Salesforce.com
If there is one live salesforce application running on Production environment, and there is one issue in production which I am not able to reproduce in my Full Copy Sandbox environment. Please suggest what you will do in this case.
As per me we should refresh Fully Copy Sandbox with Production instance and then try to simulate issue there ? Is this good practice to do ? please suggest.
Yes you are absolutely correct, you need to refresh the sandbox instance and then verify what is the exact error.