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eMail2Case
I am facing a problem while running the java -jar email2case.jar ... can anyone help me with this.
My email2Case file is ...
<configFile>
<server1>
<url>https://exchange.xyz.com</url>
<protocol>imap</protocol>
<userName>sunil.nandipati@xyz.com</userName>
<password>****</password>
<interval>10</interval>
<inbox>Inbox</inbox>
<readbox>Read</readbox>
<errorbox>Errors</errorbox>
</server1>
</configFile>
and .. my config file is
<configFile>
<sfdcLogin>
<url>https://www.salesforce.com/services/Soap/u/6.0</url>
<userName>nandipatisunil@gmail.com</userName>
<password>****</password>
<loginRefresh>30</loginRefresh>
<timeout>600</timeout>
</sfdcLogin>
<notify>
<notifyEmail>sunil.nandipati@xyz.com</notifyEmail>
<from>sunil.nandipati@xyz.com</from>
<host>https://exchange.xyz.com</host>
<port>25</port>
<user>sunil.nandipati@xyz.com</user>
<password>****</password>
<service>com.sforce.mail.SMTPNotification</service>
</notify>
<attachments>
<largeAttachmentDirectory>C:\\EmailAgent\\</largeAttachmentDirectory>
<largeAttachmentURLPrefix>C:\\EmailAgent\\</largeAttachmentURLPrefix>
<largeAttachmentSize>5</largeAttachmentSize>
</attachments>
<services>
<com.sforce.mail.EmailService>C:\\EmailAgent\\email2case.txt</com.sforce.mail.EmailService>
</services>
</configFile>
And the error message is ....
2007-06-07 21:35:06,043 [main] INFO ===========================================
=================================
2007-06-07 21:35:06,043 [main] INFO Attempting to start service com.sforce.mail
.EmailService with configuration file C:\\EmailAgent\\email2case.txt
2007-06-07 21:35:08,346 [main] ERROR Failed to connect to SFDC service
com.sforce.ws.ConnectionException: Unexpected element. Parser was expecting elem
ent 'urn:partner.soap.sforce.com:accessibilityMode' but found 'urn:partner.soap.
sforce.com:currencySymbol'
at com.sforce.ws.bind.TypeMapper.verifyTag(TypeMapper.java:272)
at com.sforce.ws.bind.TypeMapper.verifyElement(TypeMapper.java:294)
at com.sforce.soap.partner.wsc80.GetUserInfoResult.loadFields(GetUserInf
oResult.java:355)
at com.sforce.soap.partner.wsc80.GetUserInfoResult.load(GetUserInfoResul
t.java:347)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.soap.partner.wsc80.LoginResult.loadFields(LoginResult.java
:236)
at com.sforce.soap.partner.wsc80.LoginResult.load(LoginResult.java:203)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.soap.partner.wsc80.LoginResponse_element.loadFields(LoginR
esponse_element.java:68)
at com.sforce.soap.partner.wsc80.LoginResponse_element.load(LoginRespons
e_element.java:59)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.ws.transport.SoapConnection.bind(SoapConnection.java:119)
at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:93
)
at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:76)
at com.sforce.soap.partner.wsc80.PartnerConnection.login(PartnerConnecti
on.java:499)
at com.sforce.mail.GenericClient.login(GenericClient.java:264)
at com.sforce.mail.GenericClient.getConnection(GenericClient.java:178)
at com.sforce.mail.GenericClient.<init>(GenericClient.java:134)
at com.sforce.mail.ImapClient.<init>(ImapClient.java:40)
at com.sforce.mail.EmailService.loadService(EmailService.java:153)
at com.sforce.SalesforceAgent.main(SalesforceAgent.java:139)
2007-06-07 21:35:08,376 [main] INFO Will try 2 more time(s).
Appreciate any kind of help.
Rgds,
Sunil Nandipati.

My email2Case file is ...
<configFile>
<server1>
<url>https://exchange.xyz.com</url>
<protocol>imap</protocol>
<userName>sunil.nandipati@xyz.com</userName>
<password>****</password>
<interval>10</interval>
<inbox>Inbox</inbox>
<readbox>Read</readbox>
<errorbox>Errors</errorbox>
</server1>
</configFile>
and .. my config file is
<configFile>
<sfdcLogin>
<url>https://www.salesforce.com/services/Soap/u/6.0</url>
<userName>nandipatisunil@gmail.com</userName>
<password>****</password>
<loginRefresh>30</loginRefresh>
<timeout>600</timeout>
</sfdcLogin>
<notify>
<notifyEmail>sunil.nandipati@xyz.com</notifyEmail>
<from>sunil.nandipati@xyz.com</from>
<host>https://exchange.xyz.com</host>
<port>25</port>
<user>sunil.nandipati@xyz.com</user>
<password>****</password>
<service>com.sforce.mail.SMTPNotification</service>
</notify>
<attachments>
<largeAttachmentDirectory>C:\\EmailAgent\\</largeAttachmentDirectory>
<largeAttachmentURLPrefix>C:\\EmailAgent\\</largeAttachmentURLPrefix>
<largeAttachmentSize>5</largeAttachmentSize>
</attachments>
<services>
<com.sforce.mail.EmailService>C:\\EmailAgent\\email2case.txt</com.sforce.mail.EmailService>
</services>
</configFile>
And the error message is ....
2007-06-07 21:35:06,043 [main] INFO ===========================================
=================================
2007-06-07 21:35:06,043 [main] INFO Attempting to start service com.sforce.mail
.EmailService with configuration file C:\\EmailAgent\\email2case.txt
2007-06-07 21:35:08,346 [main] ERROR Failed to connect to SFDC service
com.sforce.ws.ConnectionException: Unexpected element. Parser was expecting elem
ent 'urn:partner.soap.sforce.com:accessibilityMode' but found 'urn:partner.soap.
sforce.com:currencySymbol'
at com.sforce.ws.bind.TypeMapper.verifyTag(TypeMapper.java:272)
at com.sforce.ws.bind.TypeMapper.verifyElement(TypeMapper.java:294)
at com.sforce.soap.partner.wsc80.GetUserInfoResult.loadFields(GetUserInf
oResult.java:355)
at com.sforce.soap.partner.wsc80.GetUserInfoResult.load(GetUserInfoResul
t.java:347)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.soap.partner.wsc80.LoginResult.loadFields(LoginResult.java
:236)
at com.sforce.soap.partner.wsc80.LoginResult.load(LoginResult.java:203)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.soap.partner.wsc80.LoginResponse_element.loadFields(LoginR
esponse_element.java:68)
at com.sforce.soap.partner.wsc80.LoginResponse_element.load(LoginRespons
e_element.java:59)
at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:437)
at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:362)
at com.sforce.ws.transport.SoapConnection.bind(SoapConnection.java:119)
at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:93
)
at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:76)
at com.sforce.soap.partner.wsc80.PartnerConnection.login(PartnerConnecti
on.java:499)
at com.sforce.mail.GenericClient.login(GenericClient.java:264)
at com.sforce.mail.GenericClient.getConnection(GenericClient.java:178)
at com.sforce.mail.GenericClient.<init>(GenericClient.java:134)
at com.sforce.mail.ImapClient.<init>(ImapClient.java:40)
at com.sforce.mail.EmailService.loadService(EmailService.java:153)
at com.sforce.SalesforceAgent.main(SalesforceAgent.java:139)
2007-06-07 21:35:08,376 [main] INFO Will try 2 more time(s).
Appreciate any kind of help.
Rgds,
Sunil Nandipati.

I have problem that my Email2Case Agent stops automatically sometimes without sending any notification.
Otherwise working fine.
Its happening once in a month.
any suggestions highly appreciated.
Thanks
Nazeer
Hi Sunil,
I am receiving the exact same error, and I am at a loss as how to fix it. What was your issue with your IMAP and SMTP?