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Task Subject Update

First time poster/coder


I have tried to create a workflow to update a task subject when my user sends an email using the BCC to Salesforce.  However I think it might need to be updated 'before' rather than how a workflow operates on user action.  It seems simple enough, but I've never created a code.  Is there any help out there?


Best Answer chosen by Gdickens3


You can’t do this through workflow.

You have to use inbound email service to achieve this. Please go through the link for more details:



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