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Connect offline "unable to connect to the server Request Timed Out"

Just wondering if any other offline users have had the problem where with first time use, your users are experiencing the issue where they get the error message
"Unable to connect to the server.  Request Timed Out"
We are also getting this error if users click the Update tab names and Synchronize my data options on the login screen.
We do not have a  lot of data in our briefcases as we have just implemented SFDC.
The support folks at SFDC have not offered any suggestions.
Stephen Hume
Trimac Transportation

I am not sure if you received a message or find a solution or not....But, I  have seen that message myself, but only when I first tried to log into the Offline Edition. The very first time you actually have to be logged in online but then afterwards you can be offline and work from there.