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desktopIntegrationdesktopIntegration 

Opening a Visualforce Page in Service Cloud Console

I want to open a Visualforce Page in Service Cloud Console through CTI Adapter, but when I pass the page URL the page opens outside the console and not in a new tab in Service Console.

sfdcAnonsfdcAnon

Hi,

 

For the console, links have to be modified to open primary and subtabs. See this blog on how to open tabs -

 

http://success.salesforce.com/ideaView?id=08730000000YKxYAAW

 

Note how the srcUP call is used with the following JavaScript -

if (typeof(srcUp) == 'function') {
    srcUp('http://www.google.com/search?q={!SUBSTITUTE( Case.Subject , " ", "+") }');
} else {   
    window.open('http://www.google.com/search?q={!SUBSTITUTE( Case.Subject , " ", "+")}');
}

 

That should do the trick.