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CTI Integration with Sales Cloud?

Hi,

 

Client has a requirement of implementing the call center in Salesforce using Avaya CTI adapter. They are already using Sales Cloud for their sales operations. So they want to have this CTI integration in Sales Cloud itself.

 

I know that ideally they should use Service cloud for call center implementation. But want to know that is CTI integration with Sales Cloud possible?

 

Please help me in understanding this.

 

Thanks,

Pooja

Sonam_SFDCSonam_SFDC

Yes, CTI is available with Sales Cloud Licenses.

 

Would suggest you to get in touch with your Account Executive so you can know more about the Sales Cloud setup.

Nick Engstrand 2Nick Engstrand 2
I have a client with the same requirement.
What was the result? Did anyone ever find an answer to this?