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Staci 'Is this article useful' for solutions
I'm wanting a way to get a count of useful solution articles. Is there a way to do this sort of thing in apex or something. I have no idea where to begin. Any help would be awesome!
You can try this App,
http://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU
Read the similar threads,
https://success.salesforce.com/answers?id=90630000000gpfyAAA
http://www.linkedin.com/groups/How-do-we-display-LIKES-3784290.S.243654100
Rating Articles
Internal app, Customer Portal, and partner portal users can rate articles on a scale of 1 to 5 stars and view the average
rating for an article. Average ratings are not static. Every 15 days, if an article has not received a new vote, its average
moves up or down according to a half-life calculation. This change ensures that over time, older or outdated articles
don't maintain artificially high or low ratings compared to newer, more frequently used articles. Articles without recent
votes trend towards an average rating of 3 stars. The Articles tab also allows users to compare the ratings for different
articles and sort the list view according to highest or lowest rated articles.
pg#2 ,
https://na1.salesforce.com/help/pdfs/en/salesforce_knowledge_implementation_guide.pdf
Regards,
Ashish
There are Ideas available, I see you have already commented on one of them.
https://success.salesforce.com/ideaView?id=08730000000Z8nUAAS
https://success.salesforce.com/ideaView?id=08730000000g0BkAAI
Regards,
Ashish